Bath Abbey – Visitor Experience Manager

Bath Abbey is a flourishing parish church in the heart of the UNESCO World Heritage City of Bath and a significant part of the city’s rich heritage which reaches back to Roman times.While the geographical parish has only a small residential population, our congregation is a gathered community from all over the city and surrounding area. We also welcome over 500,000 regional, national, and international visitors and worshippers each year. Bath Abbey has around 70 employees, around 50 choir members, over 200 volunteers and over 450 people in its congregation. 

Bath Abbey was built in 1499, is Grade 1 Listed and is the last great medieval church to be built in England. In addition to this building, the staff of Bath Abbey work from offices in Kingston Buildings next door, which is also home to the Abbey’s Song School. 

Bath Abbey’s core values are as follows:

• Welcoming – we open our hearts minds and doors to all people, and we offer a warm and inclusive welcome to everyone who visits or connects in any way with the Abbey.
• Sharing – we value teamwork and knowledge sharing. We listen to the views of others and are transparent, collaborative, and responsible in how we deliver our roles.
• Cherishing – we care for all people, our planet and the culture and heritage of the Abbey. We show this in the way we make people feel, the empathy and support we offer, responding to cultural shifts and challenges, and altering our behaviours to live more sustainably. Not all of us can do the same things but what we uniquely do, we can do with great love. 
• Flourishing – we encourage people to grow and so look to create a working environment that provides opportunities to learn, innovate and develop, so that we can be happy, fulfilled and successful in our roles. 

Bath Abbey is committed to treating our staff and our whole community with dignity and respect. We aim to represent diverse identities within our staff and our whole community whether this be by race, culture, religion, sexual orientation, gender, disability, or social background. We work to ensure that staff fulfil their potential within a proactive caring and loving environment. We aim to be a diverse and truly representative workplace and particularly welcome applications from people of UK Minority Ethnic/Global Majority Heritage.

Bath Abbey welcomes over 300,000 visitors a year. This role is responsible for delivering day to day visitor operations and ensuring a high-quality visitor experience. You will contribute to the financial stability of Bath Abbey by maximising income generation through admissions, guided tours and appropriate add on items. You will create a positive, professional, and productive work environment for your team of staff and volunteers leading by example and supporting their learning and professional development.

Please visit the jobs section of the Bath Abbey website for further information.

To apply

Please email a full CV and covering letter of no more than one A4 page which explains why you are a suitable candidate. Please include the details of two references. References will only be taken up once an offer has been made. Applications will be reviewed on a rolling basis, and the vacancy may close before the advertised deadline. We encourage early submissions to avoid disappointment.

Notable dates

Deadline for applications: Friday 2 October,2026 at 1.00pm.