Clergy housing - Diocese of Bath & Wells

Reporting housing repair and maintenance issues

Please report any repair or maintenance issues to the Property department via the Fixflo app, using our online reporting system.

For help using the Fixflo system, visit the Fixflo website. If you are having problems reporting a non-urgent issue on the Fixflo app, please report it via the Fixflo website.

Please note:

It is very important that if you can smell gas, you should call the national gas emergency service on 0800 111999 as soon as possible.
If you have an unexpected power cut please call freephone 105. This will put you through to your network operator’s emergency number.
For water supply emergencies such as water outages please call 0345 600 4600.

Report an issue

Property team

The property team supports clergy and their families with accommodation appropriate to their needs and, as far as possible, relieves them of domestic concerns in order that they may concentrate upon their pastoral responsibilities.

James Millard, Head of Property and Glebe
Owain Wynne, Property Manager and Diocesan Surveyor
Kelly Garland, Property Manager and Diocesan Surveyor
Annabel Cook, Property Coordinator, manages the vacant property processes and oversees the day-to-day management of the housing portfolio, including planned maintenance and reactive repairs of around 250 clergy homes.
Chantelle Jenkin, Property Assistant, provides a front line response to housing enquiries in addition to administrative support for the team.
Kelly Harrison, Property Administrator
Glebe enquiries, Managing Agent: Greenslade Taylor Hunt

The property department is committed to delivering a high standard of service. Please contact us if you have any questions or concerns regarding clergy housing matters.

Clergy Housing Guide

An A-Z guide for those living in clergy housing is available to download below.

The guide was updated in September 2025 and contains the information needed to clarify the responsibilities of living in a clergy home and to help clergy and their family enjoy their home. It includes information on everything from alarms and alterations to washing lines and warranties. It also contains emergency contact information and the contact details of the property team.

Asbestos update

New guidance for occupants detailing what they need to know about asbestos is available to download below.

Green Housing Guide

Download our Green Housing Guide for useful tips to reduce your carbon footprint. Developed for our clergy households, it contains lots of useful tips for anyone who wants to improve the energy efficiency of their home and reduce their household bills in the process. All the small steps we make together will make a difference.