Foodbank adapts to meet the needs of its community

Interview: Marlene Mason Quantock Foodbank Administrator

What inspired the pantry pilot in Watchet?

We wanted to help people who are struggling with financial challenges to get back on their feet. We refunded bus fares but many villages have no public transport; therefore the pilot in Watchet proved the need for a mobile service to enable equality of access for other Quantock communities.

How does the pantry operate now?

Using our community funded electric van, we take food, toiletries, and household items to central locations. It’s a community effort supported by local people, businesses, churches, schools, parish councils, and all who donate generously.

Do you provide more than just food?

More often than not, we provide a listening ear and also offer support to access, or direct people to relevant advisory and information services, such as financial or housing advice. This helps people get back on their feet and maintain their independence.

How did COVID-19 change your approach?

COVID showed us the importance of taking services to people. In rural areas, transport and isolation are big challenges, so we adapted by taking the food and essentials to those in need rather than them having to come to us.

How does this project strengthen community connections?

Creating and running the foodbank has brought people together in new ways and has helped to fosters trust with those who need its support. Years ago, communities were naturally more connected, but now we must make the effort to ensure no one feels isolated.

What misconceptions do people have about food banks?

Many think food banks are only for “needy people,” but life can change unexpectedly for anyone. It’s about offering support without judgment. We have to see each other as God sees us. We have to help each other and recognise that each person in our community is valued. 

How important is the church’s role in bringing the community together to support those in need?

When we first launched the Food Bank, it was apparent to me that one of the things the church maybe didn’t do so well was engage with anybody outside of itself. We needed to follow where God was taking us. We needed to listen to Him to understand how to support our community. God showed us it wasn’t just about us, it was about the whole community; partnering with and using the skills and expertise of other organisations.  

Did the decision to have an electric delivery vehicle support your vision for the future of your community?

We live in the Quantocks Natural Landscape, a designated area of outstanding natural beauty; and it seemed a terrible thing to proliferate cars and emissions. With the support of Quantock Deanery and the wider Quantock communities we were able to find an eco-friendly solution. We bought an electric van, with solar panels on the roof to power equipment; doing this also supports our commitment to the fifth mark of mission – to care for Creation.

Is this project about more than just meeting needs?

Absolutely. It’s about building relationships, sharing skills, and creating a sense of belonging. We constantly reassess to ensure we’re responding to what the community truly needs.

How has the project grown since 2018?

What began as a small initiative has exceeded all expectations, proving the power of our faith and the desire to serve others. It’s truly a community-led transformation.

This interview was first shared in the February edition of Manna