Reporting housing repair and maintenance issues
Please report any repair or maintenance issues to the Property Department via Fixflo, Bath and Wells' online reporting system.
For help using the Fixflo system, visit the Fixflo website.
Report issue
Property team
The property team supports clergy and their families with accommodation appropriate to their needs and, as far as possible, relieves them of domestic concerns in order that they may concentrate upon their pastoral responsibilities.
- James Millard, the Head of Property and Glebe also has overall responsibility for the diocese’s residential (homes of the clergy) and Glebe.
- Owain Wynne, Diocesan Surveyor Property Manager
- Annabel Cook, is the Property Co-ordinator, she manages the vacant property processes and oversees the day-to-day management of the housing portfolio including planned maintenance and reactive repairs of around 250 clergy homes.
- Alice Gifford, Property Assistant provides a front line response to housing enquiries in addition to admin support for the team.
- Kelly Harrison, Property Admin Assistant
- Glebe enquiries, Managing Agent: Greenslade Taylor Hunt
The property department is committed to delivering a high standard of service. Please contact the department if you have any questions or concerns regarding clergy housing matters.
Clergy Housing Guide
An A-Z guide for those living in clergy housing is now available to download. The guide is introduced by Bishop Ruth and Dr Axel Palmer, Chair of the diocese’s Housing Committee.
The guide contains the information needed to clarify the responsibilities of living in a clergy home and to help clergy and their family enjoy their home.
Bishop Ruth says, “Living in a clergy house is quite different from being in rented accommodation. It may not be a home that the clergy and their family has chosen but it is a home and a base for ministry for a time, which will then be passed on to their successor.”
The guide includes information on everything from alarms and alterations to washing lines and warranties. It also contains emergency contact information and the contact details of the property team.
The Clergy Housing Guide was updated in June 2024. You can view this online on our Issuu or alternativly, the revised version can be downloaded below.
Who to contact
Find the contact details of the Property team or email the property helpdesk.
Downloads
Gateway factsheet on dealing with damp, condensation & mould (pdf)
Guide to dealing with damp, condensation & mould (word)
Lodging refugees in clergy homes guidance - March 2022
As per our Housing Guide, we reserve the right to charge back for items not covered e.g. light bulbs or pest control.
If you are having problems reporting a non-urgent issue on the Fixflo App, please report it via the FixFlo website.